It was Lachlan Rodgers’ years of experience and eye for detail that caught the attention of Cavalier Homes Australia.
Lachlan had spent 15 years in the building industry, including four years of running his own business, when Cavalier approached him with the idea of becoming a franchisee.
“I was working for myself and doing a lot of heritage renovations and high-end building,” he said.
“They came to us and it seemed like a really interesting way of doing things, so we decided to give it a go.”
Lachlan is now using his expertise to build beautiful homes in the Ballarat area, and prides himself on the professional finishing touches on each home and the quality of the sub-contractors used during the building phase.
He said customer service is always at the front of his mind and being part of Cavalier Homes Australia enabled him to give the best possible service to his clientele.
“It’s another way for us to give our customers a great experience,” he said.
“Cavalier is there for anything we need to know – we give them a call and they get onto it straight away.”
Kumaran Naidoo & Neville Govender
Melbourne West, Victoria
For Kumaran Naidoo and Neville Govender, the choice to become franchisees for Cavalier Homes Australia was simple.
Kumaran had worked in the construction industry for a number of years and Neville had previously been a franchisee of a national restaurant, and they decided to take on two Cavalier Homes franchises – Melbourne West and Wyndham, both in Victoria.
“Neville knew all the benefits of being part of a franchise and I came from the industry – we know what works and what doesn’t work,” Kumaran said.
“You get the support that comes with a franchise and you don’t have to start from scratch – you’re buying into a system.”
Taking on two franchises may seem like a lot of work, but Kumaran said they were able to run both as one business as they were in close proximity to each other.
“We’re in massive growth corridors so it’s been great to have the support of Cavalier Homes behind us,” he said.
“There’s lots to be done when you’re first starting out, and the enjoyment is in getting it to the stage where it works well.”
Cavalier Homes Sales Consultant
Mid North Coast, New South Wales
‘I found the sales training very helpful, the trainer was excellent and really kept the group’s attention all day (no boring bits). We got stuck into the details of the Cavalier sales method – it is a well-structured method that is easily justified to the client. I feel confident selling using the Cavalier Homes method, particularly in qualifying. My highlight of the training was realising and understanding the value of ‘resetting to neutral’.
Mid North Coast, New South Wales
‘We have been the owners of Cavalier Homes Mid North Coast franchise since 2008. We have been steadily growing our business over the last 8 years. However since the new owners of Cavalier Homes have taken over they have implemented new and vastly improved systems from the previous owners. The new systems that are being implemented will help us take our franchise and the others to the next level. As the new owners were franchise owners themselves in the old system, they were well aware where changes could and should be made. Since they have taken over we have had the full support that is deserving of a franchise owner. We have had opportunities to visit the Directors offices and Display Homes in Victoria to see firsthand how they are so successful by running their businesses in the new system. This instils great confidence in the future growth and development of Cavalier Homes Mid North Coast.
The new systems and support we are now receiving brings renewed energy and excitement about the future ahead.’.
Senior Design Consultant
‘This was not the first sales training seminar that I have attended, however I have to say it was the most ‘refreshing’. Sales trainers tend to overcomplicate the sales process, they script up what you need to say and questions you need to ask to qualify potential customers, yet sometimes the Sales consultant are so busy focusing on the script, that they actually forget to listen. This sales training session, held over 2 days was simply about listening and asking the questions based on clues that are given to you when you truly listen to your customers. The sales just flow from there. When you can provide a solution based simply on what a customer has asked for and build a relationship which them, selling is just a flow on effect. Thanks Luke and the team from Cavalier Homes for putting on a great training session’.